We have recently issued new EMV Chip Enabled Debit Cards. These cards will help protect your accounts from the rising number of merchant compromises.
Have you received your new card?
We wanted to provide you with information regarding your new EMV Chip Enabled Debit Card. If you have not already received it, you should be receiving a new Debit Card with a new number and a new PIN, in the next few days.
Your old debit card (non-EMV Chip) will be closed on September 20, 2016.
What should I do with my old card?
If you have recurring payments on those cards, you will need to change over the payment information to the new card information before September 20, 2016.
Examples would be auto insurance, Netflix, gym memberships, monthly subscriptions, etc. When you feel you are ready to destroy your old card please cut it up in multiple pieces before depositing them into the trash. OR feel free to surrender the card at any one of our Service Centers.
How do I activate my new card?
Call the number on the sticker.
209-235-1100 or toll free 1-800-731-2288
Choose > OPTION 1 for Easy Access Phone Banking, then
Choose > OPTION 1 for Card Services, then
Choose > OPTION 1 to Activate a Card
The system will then ask you to enter your card number and answer a few security questions.
Is it the same PIN number from my old card?
The pin number is mailed out to you on a different day then the actual card. Typical arrival time is within 3-5 days of each other.
How to change your PIN number?
You have a few options:
1. You can come into one of our Service Centers and speak with one of our Member Service Representatives.
2. If you have your PIN mailer, you can go to our Benjamin Holt or Manteca Service Centers to change your PIN at the ATM.
3. You can follow the prompts as listed on your PIN Mailer.
§ Note: You will need to call from the Primary Home Phone Number and you will need to know the primary members mother’s maiden name.
Should you have any questions please feel free to call us at 209-235-110 or visit one of our Service Centers. We appreciate your business.
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